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907 Montgomery Road Montgomery, IL 60538

630.820.9965

Email –

Ken@Photo –ER.com

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© A Distrib2U Company, materials contained on all of the pages of this web site are protected by United States copyright law. Last updated 2017-07-18
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What makes "Photo ER" different from other photo restoration services?

"Photo ER" is the combination of 40 years experience in photography, commercial art, fine art and photo restoration from airbrush to the digital restoration. As artist the quality of the work must meet their personal standards and satisfaction before is ever presented to you for viewing. The dedication to perfection and experience in Insurance loss restoration sets it far above the average restoration service, local and internet based.

 

Will I be able to view my restoration online prior to payment?

Absolutely, we will inform you via e-mail when your restoration will be ready for viewing. At that time, the restoration will be viewable (with a proofing watermark) in your personal proof room with your private code and you will be able to verify your acceptance of the proof, or make any requests for further modifications. You will need to sign off on the restoration and forward the payment due to complete the order.

The actual quality of restoration when viewed through our webs site is limited to the 72 DPI (dots per inch) standards for internet viewing. Your actual restoration will be the highest resolution level allowable for the nature of that restoration. We can upon request send your proofs via the USPS for a minimal fee, contact us.

 

How long does the restoration process take?

The restoration process will depend on the amount of restoration involvement required. Normal projects will take 3 to 6 working days. Severe photo restoration or "Special Services" category will usually take longer. We pride ourselves in releasing an order in less than 14 days. Power Point presentation require three (3) to four (4) weeks.

If your restoration is insurance loss related we will priorities it but this again will be determined by the amount of volume if due to a natural disaster. At no time will we avoid you and will be forth right in our delivery estimations we know the importance and the difficulty you have experienced. Holiday season is often very high volume but we will guarantee every delivery we commit too.

 

Do you offer emergency services?

Yes, we have reacted to tragic events that have required immediate attention and overnight service on numerous occasions. If Fed–X overnight is not soon enough we work with major photo outlets such as Wolf and Ritz Camera with stores in most major cities and you can pick the material up locally, in some cases the same day if required.

There is a 100% up charge for overnight and same day service, 50% up charge for 2 day service. This service must be paid when placing the order.

 

What will I receive when my order is approved and completed?

Of course it will depend on what type of service you have placed. If the order only included an upload as the finished product upon full payment this will be emailed to you. If prints are included they will be shipped via USPS 24 hours after your approval and payment and your upload will be emailed to you.

Our "Pricing Chart" indicates what is included with every service we offer and gives you the option to include additional prints of various sizes.

All original photographs and materials if supplied will of course be returned via registered mail with or without a print order on any service performed.

 

How do I send my photographs?

You can send your photographs in two ways, electronic image transfer or by mail. Electronic transfer is the fastest method. You can upload your photos to us through our "Quote" page for a quotation or the "Ordering" page for an order placement.

Electronic Image Transfer – To begin with you need to scan the image, we recommend you crop the image when scanning to encompass only the image not the boarder. (See example)

 

 

 

 

printable version "Order Form" and include it with your original photo or scanned disk. Do not include your image in an email as quality may suffer.

We can work with many file types but prefer the JPEG of TIFF formats for restoration. Other files accepted a listed in a further question.

Once you have your scanned image proceed to our quote or ordering page and you will select the "Upload Photo #" area and you can browse your computer until you locate the image and OK it. We have provided for you to upload six images at a time. If you have more, submit them in batches of six.

By US Mail – We suggest sending insured US priority mail with tracking. Approximate cost depending on insured amount about $6.50. You can print out our printable version "Order Form" and include it with your original photo or scanned disk. The form will reference your materials and includes our mailing address:

 

 

Be sure that you use some form of stiffer, cardboard etc, and secure edges with tape and that the stiffer material is larger than your photograph or disk being sent. Once received we will contact you to go over your material and instructions.

 

If I scan my photos what should I know about resolution and file formats?

We recommend you crop the image when scanning to encompass only the image not the boarder. (See example above.) Scanners read the whites and darks to produce an accurate scan of the image. White contained in the boarder regions will be compensated for and provide an untrue representation of the image.

To a limit the higher the resolution the better the quality of an image when scanning. Key word, is to a limit. Excessive resolution will actually end up distorting the image we recommend that if your finished print size is to be a 5"x7" or 8" x10" no mater what the original size is we recommend you scan the image at 300dpi resolution (dots per inch). If the finished size is to be larger than an 8"x10" scan the image at 450 to 600dpi. Consult with us regarding 33mm slides and transparencies.

The recommended file formats to save your scanning as are JPEG and TIFF formats. We can work with the following formats if your material had been pre-saved from a previous scanning: JPEG, TIFF, TGA, PCX, BMP, PSD, and PNG.

 

If mail my photographs what precautions should I take?

Common sense precautions – proper care of the photographs or digital disk such as enclosing in a double lock zip plastic bag. Using a heavy gauge oversize cardboard placed on both sides and taped to prevent cracking or bending. Labeling the interior cardboard with the addresser and addressee's information is recommended. Don't forget placing a copy of our "Ordering Form" with the material also when sent by mail

If entire albums or pictures in frames are to be shipped use sufficient bubble wrap or packing cushion to prevent damage, allow room for this material. In either case be sure that the packaging is marked "Do Not Bend" and "Fragile" by the carrier on the parcel exterior.

Be sure to insure the parcel for the amount of your value and request tracking and a proof of signature delivery notice. If you feel insecure with the USPS ship the material via another carrier such as UPS, Fed–X or DHL services. We are very confident with all of these services so it is your choice.

 

Can you work from my negatives or 35mm slides?

Yes, our scanning equipment is specifically calibrated to adjust for negatives and slides. The nature of the material is such that higher resolution is obtainable when duplicated properly and why we prefer to handle this operation over outside scanning.

The quality obtainable is also why we can convert this type of material to "Power Point" presentations and utilize the same to archive to CD or DVD formats.

 

 

If photos are stuck to the glass or in the frame what should I do?

Under no circumstance should you attempt to separate the photo from the glass. You will do more harm than good and possibly loose any chance of restoration. Contact us for specific instructions and packaging information before attempting to ship the material.

As a rule though remove all loose broken glass not adhered to the photograph and enclose any picture fragments that may be attached to the broken glass pieces. If necessary send the frame also minus the broken glass we can then determine the best approach to scanning for salvaging the damaged photograph. We will return the frame with your completed order.

 

How do I pay and what do you accept?

With the exception of emergency services which require full payment when the order is placed all other orders must be paid in full upon approval and before the order is released.

If the order is insurance related we will accept payment directly from the insurance carrier upon written verification from the carrier and authorization. Third party checks will not be accepted without prior approval.

All orders not insurance related can be paid through our "PayPal" services. "PayPal" accepts major credit cards and you do not need to be a member of "PayPal" to use their services. Their direct link for payment is located on our "Ordering" page. Corporate or government checks will be accepted with an authorized purchase order.

 

What if I want more prints at a later time?

The upload of the finished restoration we supply you should be copied to your hard drive and then a removable disk. By this you can take the disk with your images to most major photo services, Wolf camera or Ritz camera etc., and they can fill your order normally in 24 hours or less. We will also archive your order for a 12 month period which you can reference and place a reprint order through our "Ordering" page. Allow one week from placement to delivery. If a special requirement is needed and not listed please contact us.

 

Are you able to restore any photograph?

Just when we believe we have seen the ultimate in damage due to age, water, fire or sun fading along comes the next challenge. With persistence the end result is to our customers amazement and at times our own. In some cases if section are totally un–recognizable other views need to be requested if available to reconstruct.

As artists we literally paint the image with experience, talent and the use of single pixels one by one until we are totally satisfied with the results. Our approach to a highly damaged photograph is "A problem is only a solution in work clothes" and our restorations are proof of this.

 

What guarantee do your provide that I will be satisfied?

We have to be totally satisfied with the work we perform before you are ever approached with the final restoration. In most cases it is accepted immediately in only a very rare exception will a minor correction be required to tweak the work.

We do not release a single restoration until you are 100% satisfied and have signed off on the work and of course we will never expect expect payment unless you are 100% satisfied.

 

What if I have a question not covered here?

If you have a question that was not covered please proceed to our "Contact Us" page and we will reply without hesitation and also include it on our next web site update. No question will not be unanswered and no specifics about your identity will be included in questions added to our list. We highly appreciate your input regarding our site and information you would like to see us include.

 

What do the restoration terms used through out this site mean?

Every area of expertise has it's own language and terms, photo restoration is no exception. Hardly meant for conversation over a candlelight dinner it is still the communications language of the manipulators of those tiny pixels. Here are some very brief explanations so you can follow our language.

Pixels – Considered as the smallest element of an image. Pixels in some instances are interpreted or refereed to as pel, sample, bytes, bits, dots etc.

Resolution – When referred to in scanning it is the number of dots per inch (DPI) that your scanner produces when doing a reproduction of your image. The higher the resolution, the more pixels per inch providing a more distinct image while the lower the resolution provides lesser detail and distinction. If the original image is small and desired to be enlarged as the finished product you would want to scan in the range of 300 to 600 dpi.

Nearly all scanner have high resolution available over 600 but for restoration purposes scans above 600dpi will produce effects that will actually cause distortion.

Digital Photographs – Are made up of a fixed number of colors appearing as a fixed number of squares or pixels. A camera with a higher Meg representation will produce a higher quality image. Thus a 5Meg digital camera will produce better quality than that of a 3Meg camera and also why the higher the Megs the higher the price of the camera.

Scanning – a method where an image or document is converted to pixels for electronic transmission and display.

File Format – The file is the end result which is created by the digital camera or scanner in reproducing an object or image. The file is saved in various formats depending upon it final usage. A JPG's file, pronounced "j–pegs", are images that have been stripped of some of their detail in order to make smaller files and speed electronic transmission while providing smaller storage requirements.

The preferred file format for restoration of photographs is the TIFF, "Tag Image File Format". TIFF allows for a wide range of different compression schemes and color spaces. These are specified in dedicated tags. Where other file formats are often designed to suit a single compression method. You can disregard the technical aspect but don't disregard the recommendation that for restoration the TIFF format is preferred and remember 300 to 600 DPI resolution.

 

 

 

 

 

 

 

 

 

 

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scan example

If the finished print size is to be a 5"x7" or 8" x10" no mater what the original size is we recommend you scan the image at 300dpi resolution (dots per inch). If the finished size is to be larger than an 8"x10" scan the image at 450 to 600dpi.

If you use a scanning service such as Office Max or a friends scanner you will need to save to a CD or zip drive. You can then take the disk and upload through our site. The disk can also be mailed with instructions. If you choose to do this you can print our

 

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